T&C’s

T&C’s

Refund Policy

All tickets bought from Ghosts Unlimited, either online, through a third party or at our ticket office are non-refundable. Only in exceptional circumstances will we consider issuing a refund.
If you need to cancel your tickets this must be through our booking office on 01788 461 154 – 7 days prior to your tour date. If you cancel after the 7 days we may not be able to re book you onto another tour.

Courses

All courses once booked cannot be refunded. If you need to re-book, please phone our booking centre on 01788 461 154 to re-arrange your course.

Health and Safety

Our guides are very experienced in looking after each one of our guests and are required to warn you of any possible risks. All tour guests are responsible for their own safety and well-being throughout each tour. We ask that you pay attention when crossing roads and that you do so with your own personal safety in mind. Due to the historic nature of some of our sites we ask you to be aware of any dangers, such as uneven and wet floors, climbing on stones, structures and bare in mind that some of our locations have steps that you enter and leave on.
Some of our sites are National Monuments, Protective Sights and Sights of Extreme Interest, please listen carefully to the instructions on the night that are given by our tour guides.
All our tours are suitable for everyone unless otherwise stated. If you do bring children to one of our tours, please be aware that you are soley responsible for them. Ghosts Unlimited will not accept responsibility for any children on our tours.
All our tours are outdoors and suitable clothing is recommend including suitable footwear. Some of our tours are not suitable for wheel chair users. If you have difficulty walking, please advise the booking office and we may be able to change a tour to suit, or put you on an easier walking tour.
Dogs are not allowed on our tours, with the exception of guide or assistance dogs. If you would like to bring your dog on our tour, please contact our booking office for further advice.
Unless otherwise stated there are no sleeping facilities at our events. We suggest that you bring a comfortable cushion to sit on whilst carrying out vigils or taking breaks.
Ghosts Unlimited accepts no responsibility for any clothing, equipment, damage to vehicles, parking fines, clamping of vehicles. All property and effects belonging to you are your responsibility and we would urge you to protect your property and keep all said articles safe whilst attending the event.
All under 17 year old must be accompanied by a responsible adult. We hold the right to check ID to confirm your correct age. Failure to produce ID may result in you not attending the tour.

Weather Conditions

Our tours take place irrespective of weather conditions, unless we are advised by the Met Office. The weather will not stop a tour and we will do our tours come rain or shine and especially thick, thick, fog and the snow. Please ensure that every member of your party is aware of this and ask them to dress according to the weather forecast. Bad weather does not constitute a valid reason for your cancelling a tour.

Changes to a Tour

Ghosts Unlimited reserves the right to make changes to any tour, or part of a tour, should circumstances beyond our control dictate and we have the right to cancel a tour for reasons beyond our control. We will contact you if there are any major changes to a tour and will offer you the option of either switching to another date or tour. In the event of any last minute changes, such as road closures or none inclusion of advertised section, we will have already revised the route.

There are occasions when events are cancelled due to circumstances beyond the control of Ghosts Unlimited, the event will be re-scheduled. We will endeavour to ensure that every guest is made aware of a cancelled event as soon as possible.  Ghosts Unlimited will not refund any expenses incurred due to the cancellation of an event, this includes travel and hotel expenses.

Filming and Photography

Ghosts Unlimited reserve the right to photograph and/or film any tour or location. All material is subject to copyright by Ghosts Unlimited. If you do not want to be filmed or photographed please inform the booking office to confirm that the tour or event you are attending is not being photographed or filmed.

Behaviour

Ghosts Unlimited reserves the right to refuse participation in a tour to anyone who is under the influence of alcohol or drugs. We also ask that you do not bring alcohol to drink on the tour.
Anyone whose behaviour is disruptive or is spoiling the enjoyment of a tour for other tour participants will be asked to leave the tour. No refunds will be given should this happen.
All our tours are non smoking tours this includes all vaping devices.
Each guest will act in a responsible manner and respect the needs of others. You will not cause harm or injury to anyone else or put yourself or anyone else in danger. You will respect the nature of the event and behave accordingly. When leaving the event you will ensure that due to the lateness of the hour you will respect the needs of nearby residents by leaving quietly and quickly.

Booking

You must present your E-TICKET to the tour guide on the night of your tour. If you fail to show your E-Ticket you may not be allowed on the tour or event.
If you have booked through a third party, please follow all instructions on booking. Late bookings maybe refused. We will guarantee your placement if you have booked through our website or have booked direct with our booking office.
3rd Party Vouchers are not upgrade-able and they are only valued at the price on the voucher.
If you would like to upgrade, contact our booking office, and speak to a booking manager who will then advise on the difference of payment. Please note, that if you do upgrade it will be at the full price, minus the face value of your voucher.
All under 17 year old must be accompanied by a responsible adult. We hold the right to check ID to confirm your correct age. Failure to produce ID may result in you not attending the tour.

Marketing & Promotion

It is illegal to use any of our photos, logo’s or other promotional material without the prior permission from Ghosts Unlimited. We will take strong legal action to anyone that uses material without prior consent.
All Information on the tours and events are Copyright of Ghosts Unlimited.
Ghosts Unlimited reserve the right to take photographs for promotional and research purposes. Ghosts Unlimited have the right to film all tours and events.
All photos are for illustration purposes only.

Cookies

We use cookies on our web site. These allow us to remember where you have been. We do not collect any personal information with our cookies and no information will ever be stored. Our cookies are destroyed once you log out of our web site.

Privacy

Ghosts Unlimited will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes. We Do Not Store ANY Credit Card Details on Any System. If you have booked through a third party, we do not have any of your credit card details.

GDPR

(General Data Protection Regulation)

We do not collect or store data unless we need to use this information. On booking through Ghosts Unlimited Web Site and Telephone Systems, you are asked for your name, address, email address and telephone. This information is used to process the booking and will enable to send and confirm your booking. We cannot confirm your booking over the phone, it must be completed via email. If you do not want this information stored, your booking will become inactive, and will not be able to participate in the tour or event.

When you phone or email our booking office, you will be asked if you want to go onto the mailing list. If the answer is no, the information will NEVER be passed over to the mailing system.