All tickets bought from Ghosts Unlimited, either online, through a third party or at our ticket office are non-refundable. Only in exceptional circumstances will we consider issuing a refund.
If you need to cancel your tickets this must be through our booking office on 01788 461 154 – 7 days prior to your tour date. If you cancel after the 7 days we may not be able to re book you onto another tour.
All courses once booked cannot be refunded. If you need to re-book, please phone our booking centre on 01788 461 154 to re-arrange your course.
Health and Safety
Our guides are very experienced in looking after each one of our guests and are required to warn you of any possible risks. All tour guests are responsible for their own safety and well-being throughout each tour. We ask that you pay attention when crossing roads and that you do so with your own personal safety in mind. Due to the historic nature of some of our sites we ask you to be aware of any dangers, such as uneven and wet floors, climbing on stones, structures and bare in mind that some of our locations have steps that you enter and leave on.
Some of our sites are National Monuments, Protective Sights and Sights of Extreme Interest, please listen carefully to the instructions on the night that are given by our tour guides.
All our tours are suitable for everyone unless otherwise stated. If you do bring children to one of our tours, please be aware that you are soley responsible for them. Ghosts Unlimited will not accept responsibility for any children on our tours.
Dogs are not allowed on our tours, with the exception of guide or assistance dogs. If you would like to bring your dog on our tour, please contact our booking office for further advice.
Our tours take place irrespective of weather conditions, unless we are advised by the Met Office. The weather will not stop a tour and we will do our tours come rain or shine and especially thick, thick, fog and the snow. Please ensure that every member of your party is aware of this and ask them to dress according to the weather forecast. Bad weather does not constitute a valid reason for your cancelling a tour.
Changes to a Tour
Ghosts Unlimited reserves the right to make changes to any tour, or part of a tour, should circumstances beyond our control dictate and we have the right to cancel a tour for reasons beyond our control. We will contact you if there are any major changes to a tour and will offer you the option of either switching to another date or tour. In the event of any last minute changes, such as road closures or none inclusion of advertised section, we will have already revised the route.
Filming and Photography
Ghosts Unlimited reserve the right to photograph and/or film any tour or location. All material is subject to copyright by Ghosts Unlimited. If you do not want to be filmed or photographed please inform the booking office to confirm that the tour or event you are attending is not being photographed or filmed.
Ghosts Unlimited reserves the right to refuse participation in a tour to anyone who is under the influence of alcohol or drugs. We also ask that you do not bring alcohol to drink on the tour.
Anyone whose behaviour is disruptive or is spoiling the enjoyment of a tour for other tour participants will be asked to leave the tour. No refunds will be given should this happen.
All our tours are non smoking tours this includes all vaping devices.
You must present your E-TICKET to the tour guide on the night of your tour. If you fail to show your E-Ticket you may not be allowed on the tour or event.
If you have booked through a third party, please follow all instructions on booking. Late bookings maybe refused. We will guarantee your placement if you have booked through our website or have booked direct with our booking office.
3rd Party Vouchers are not upgrade-able and they are only valued at the price on the voucher.
If you would like to upgrade, contact our booking office, and speak to a booking manager who will then advise on the difference of payment. Please note, that if you do upgrade it will be at the full price, minus the face value of your voucher.
Marketing & Promotion
It is illegal to use any of our photos, logo’s or other promotional material without the prior permission from Ghosts Unlimited. We will take strong legal action to anyone that uses material without prior consent.
All Information on the tours and events are Copyright of Ghosts Unlimited.
Ghosts Unlimited reserve the right to take photographs for promotional and research purposes. Ghosts Unlimited have the right to film all tours and events.
All photos are for illustration purposes only.
Ghosts Unlimited will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes. We Do Not Store ANY Credit Card Details on Any System. If you have booked through a third party, we do not have any of your credit card details.
GDPR (General Data Protection Regulation)
We do not collect or store data unless we need to use this information. On booking through Ghosts Unlimited Web Site and Telephone Systems, you are asked for your name, address, email address and telephone. This information is used to process the booking and will enable to send and confirm your booking. We cannot confirm your booking over the phone, it must be completed via email. If you do not want this information stored, your booking will become inactive, and will not be able to participate in the tour or event.
When you phone or email our booking office, you will be asked if you want to go onto the mailing list. If the answer is no, the information will NEVER be passed over to the mailing system.